Contact Us
Questions, feedback, corrections — we welcome all of it. This page explains the best way to reach the team behind Australia Casino, what kinds of enquiries we handle, and how quickly you can expect to hear back.
How to Reach Us
Email is the most reliable way to get in touch. You can reach us at [email protected]. We review incoming messages regularly and aim to respond within 48 hours on business days. If your message is more complex — a detailed content question or a factual dispute, for example — it may take a little longer, but we will always reply.
What We Can Help With
We are an independent comparison and review site covering online casinos for Australian players. Here is a guide to the kinds of enquiries we are set up to handle:
- Content questions — if something in one of our reviews or guides reads as unclear, outdated or incorrect, let us know. Accuracy matters to us, and reader corrections are taken seriously.
- Feedback on your experience — if you have played at a casino we cover and your experience differs from what our review describes, that is genuinely useful information. We do not promise to update every review on request, but we do read every note.
- Editorial suggestions — if there is a topic, a casino type or a guide you feel is missing from the site, we are open to hearing about it.
- Partnership and commercial enquiries — if you represent a brand and want to discuss a commercial relationship, email us with the subject line "Commercial enquiry" and the relevant team will follow up.
- General questions about how the site works — including how we research and rank casinos, or how our editorial process operates.
What We Cannot Do
There are a few things that fall outside what we are able to help with, and it is worth being clear about them upfront:
- We are not a casino operator. We cannot access your account, process withdrawals, resolve disputes with a casino or act on your behalf with any gaming platform.
- We cannot provide personalised legal or financial advice.
- If you are experiencing difficulties with gambling, please visit our responsible gambling page for information on support services available in Australia.
A Note on Response Times
We are a small editorial team. Most enquiries receive a reply within one to two business days. During periods of high volume it may take up to five business days. We do not operate a live chat service, and we do not have a phone line — email is the right channel for anything that needs a considered response.
Transparency and Editorial Independence
Australia Casino is an independent comparison site. Our reviews are based on research, not on payments from casino operators. Casinos may pay a referral commission if a reader signs up through a link on this site, but that commercial relationship does not determine rankings or editorial assessments. You can read more about who we are and how the site operates on our About Us page, and our full Terms and Conditions set out the basis on which this site is provided.
Keeping Our Reviews Accurate
Online casino conditions — offers, payment methods, licensing arrangements — can change quickly. If you spot something on the site that looks out of date, a quick email with the page name and the specific detail helps us prioritise what to check. We fact-check our content on a rolling basis, and reader flags are one of the most practical ways we find things that need revisiting.
We appreciate you taking the time to reach out. Every message is read by a real person, and genuine feedback shapes the work we do here.